Delivery Guideline Information

Through the partnership of KDK London and Parcel Force we are able to deliver world wide while offering assurance of quality of service and excellence in consumer delivery.  For this reason, we can almost guarantee a 2 working day parcel delivery across UK zones 1 and 3. With zone 2 normally 3 or 4 working days.  However, KDK London nor Parcel Force are able to guarantee delivery speed for deliveries that are non-UK.  Here we average 3 to 6 days depending on zone of delivery. Customs, legal, regulatory and certain practical restrictions, where applicable to orders placed for international delivery, may mean some of our items may not be available for delivery to certain destinations outside the UK. KDK London reserves the right to define what can and cannot be delivered to which destination.

Price Structure

The price structure used by KDK London is through a zone system that duplicates the process of our delivery partners. This amount is presented according to where your delivery address has been registered with us during the set up of an account. Our delivery charges are competitively priced and based on Parcel Force guidelines. KDK London reserves the right to alter its pricing in accordance of advice taken, without notice.

Tracking your Purchase

You can track real time online where your parcel is from us at KDK through your accounts admin, then wherever in the UK through Parcel Force real time tracking services. In the event of a purchase that appears not to have been sent from our store, you may contact us through customer services on 0845 463 0467 or by email
customerservices@kdklondon.co.uk. If for any unforeseen reason, your purchase has not reached you through Parcel Force, you can contact either Royal Mail on 0845 774 0740 or Parcel Force Worldwide 0844 800 4466 for all non-UK enquires. You will be required to provide appropriate identity of who you are and the tracking number as provided by KDK London. ALL goods delivered by parcel Force require a digital signature as evidence of delivery/ receipt. You will not be permitted to change the delivery location with Parcel Force once goods have been dispatched from KDK London. Terms and Conditions of Carriage apply during the transportation of good through Parcel Force and are provided online at www.parcelforce.com.

Parcel Force Worldwide are part of Royal Mail Group Ltd. the parent company of Royal Mail and Post Office®.  Parcel Force act as agents and are governed by Terms and Conditions for usage, Security and Privacy guidelines, Exclusions and Limitations pertaining to any matter digital or printed, for which KDK London has no control and are governed by general terms and conditions of trading with Parcel Force as described here : www.parcelforce.com
Parcelforce Worldwide is a trading name of Royal Mail Group Ltd. Parcelforce Worldwide's principal office is Lytham House, 25 Caldecotte Lake Drive, Milton Keynes, MK7 8LE. Royal Mail Group VAT registration number: GB243170002.